Please contact our Customer Care team on 08 8278 8690 or via online team at ecolateralgroup if you have any questions regarding your order with EcoLateral
Orders with an Australian delivery address in a regional area are sent via Australia Post. Orders with an Australian city address are sent via Sendle which is our carbon neutral freight partner. Shipping fees are calculated at checkout depending on your address. All orders over $50 with a delivery location within Australia will receive complimentary shipping. This will automatically apply at the cart during the checkout process. You can expect to receive your parcel within 1-7 business days from dispatch, depending on your location. It is our priority to deliver your order as quickly as possible.
Sorry but we don’t currently ship to locations outside of Australia.
HELP US ENSURE A SAFE DELIVERY
If you are requesting delivery to a business address PLEASE INCLUDE A BUSINESS NAME. Please ensure you are requesting delivery to an address which is safe and where you parcel can not be intercepted. If a parcel has been signed for on delivery EcoLateral can not take responsibility if the signee is fraudulent. If you contact Australia Post and specify “Authority to Leave” EcoLateral will not be held liable for missing parcels.
All EcoLateral orders will receive an email confirmation. You will receive a 2nd notification email with tracking details on dispatch. Sorry but we are unable to change your order once the confirmation has been sent.