Please contact our Customer Care team on 08 83333478 or via our Facebook page if you have any questions regarding your order with Ecolateral.
If your postcode indicates you are close to one of our physical stores you will be given an option during check out to pick up your order from a store. Select which store is closest to you and your order will be sent there over the next few days. You will be notified via SMS when it is ready to collect. There are no delivery fees associated with Click and Collect orders.
Orders with an Australian delivery address in a regional area are sent via Australia Post. Orders with an Australian city address are sent via Sendle which is our carbon neutral freight partner. Shipping fees are calculated at checkout depending on your address. All orders under 2kg and over $50 with a delivery location within Australia will receive complimentary shipping. This will automatically apply at the cart during the checkout process. You can expect to receive your parcel within 1-14 business days from dispatch, depending on your location. It is our priority to deliver your order as quickly as possible.
Sorry but we don’t currently ship to locations outside of Australia.
If you are requesting delivery to a business address PLEASE INCLUDE A BUSINESS NAME. Please ensure you are requesting delivery to an address which is safe and where your parcel can not be intercepted. If a parcel has been signed for on delivery Ecolateral can not take responsibility if the signee is fraudulent.
All Ecolateral orders will receive an email confirming we have received the order. You will receive a 2nd notification email with tracking details on dispatch. Sorry but we are unable to change your order once the confirmation has been sent.