Frequently Asked Questions

Below are frequently asked questions

Welcome to all of our customers and social media followers and hope you find the information on our website and social media channels to be useful. We appreciate your support and look forward to having a lively, informative and polite conversation with you.

Our community guidelines aim to ensure that our Facebook page and other social media channels are inclusive and inviting for all. By interacting with us online you agree to the following:

  • We like to treat our Facebook page as though it’s a room full of friends. Please be mindful of other people and their opinions. Any comments that considered offensive by our moderators to be threatening, offensive or unlawful will be deleted.
  • Cyber-bullying will not be tolerated at all and any content that is threatening, abusive, defamatory, indecent, menacing, harassing, offensive, infringes any person’s intellectual property rights will be deleted.
  • We will not hateful or discriminatory comments regarding race, religion, ethnicity, gender, disability, sexual orientation or political beliefs and we reserve the right to block the person posting such content from our page/s.
  • We welcome considered discussion and understand that there will sometimes be differences of opinion that may result in debate. considered and lively debate is cool, but attacks on content posters, moderators, other users or any other person, trolling or abuse will not be tolerated
  • We will remove any content that may put us (or you) in legal jeopardy. This includes potential defamatory comments, material or links posted in potential breach of copyright and includes offensive profile pictures that contain profanities or indecent imagery.
  • We will remove any comments that include the promotion of competing products, persons, services or brands or commercial solicitations or promotion of a competitor.
  • From time to time employees of Ecolateral may participate in discussion on our social media pages from their own personal profiles. Opinions expressed by employees or board members do not represent the opinion of our Company, Ecolateral Stores Pty Ltd.

From time to time EcoLateral may offer special promotional codes. These are provided on different social media channels and via our mailing list and are time limited. Promotional codes are offered on a single use, one code per person basis. Valid online only and not available in-store. Promotional codes may not be used in conjunction with any other offer.

Our competitive postage and handling fees are calculated at checkout.

Orders over AU$50 (excluding Postage & Handling fees) within Australia are shipped for free.

We also offer Click and Collect services from our shops in Blackwood, Magill and Brighton. Our shops are open for parcel collection during normal shop trading hours. To arrange pickup of your order from any of our stores simply select the Click and Collect option during checkout and we will let you know via email or SMS when your order is ready to collect.

At the moment we currently only ship to addresses within Australia.

We are committed to getting your in-stock items to the Australia Post postal network, or the Sendle courier network with one business day of you placing your order.

Delivery times after that are determined by the freight companies, but you can use the following as a guideline:

  • Adelaide metro area: you should received your item/s within 2-3 business days.
  • Melbourne, Sydney, Brisbane and Canberra metro areas, and country South Australia: you should receive your item/s within 3-5 business days
  • Tasmania, Western Australia and all non SA country areas: you items will take 7-14 business days to arrive.

If an item you ordered is not currently in-stock your order may be delayed until we have all the items to send in a single delivery. We will let you know if this is going to happen.

Yes! When your delivery has left our shop our freight service you will receive an email which will contain a link to the tracking website and your tracking number.

All items are shipped “authority to leave parcel”. It may be possible to use this service to leave specific delivery instructions for the courier company by logging on to their website using the tracking link.

We accept change of mind returns on the condition that it is undamaged, has not been used, that all seals are intact, that is in its original packaging and is in a resalable condition. You can read our full returns policy here.

We accept Visa, Mastercard, PayPal and Afterpay. Payments using selected cryptocurrencies will be available soon.

We ship most of our deliveries in certified compostable ComPOST satchels, or in recycled boxes. We do our best to protect the items in your order and may include recycled cardboard, shredded paper or soy-based pellets in your delivery.

We believe that REUSE is an important part of the Reduce, Reuse, Refuse and Recycle philosophy and therefore we reuse packing materials that have been used to send items to us. We think that reusing these materials is wiser than throwing away existing packing material and using brand new materials, despite how environmentally friendly that new material may be. We trust that once your item/s arrive safely that you will in-turn reuse or recycle these materials appropriately.

  • Cardboard packing materials and boxes can be put in your kerbside recycling bin
  • Shredded paper can go in your kerbside green waste bin for commercial composting (if available)
  • There are multiple options for soy-based packing pellets. Some people put them in their kerbside green waste bin, Some people put them in their home compost or spread them over the garden and watering them with the hose so they don’t blow away. Some people even say their chooks love to eat the pellets.

 

Im-a-comPOST-pack
comPOST-front-mock-on-transp comPOST-back-mock-transp AS5810 Home compostable postage satchel

 

At Ecolateral we are very mindful of the products we choose to stock. The things we consider important are:

  • low or no environmental impact
  • cruelty free/not tested on animals
  • the origin of the products and how far they have to travel to reach us
  • no toxins or toxic chemicals that are bad for people, animals or the environment
  • the amount and type of packaging that our suppliers use
  • the use of natural ingredients
  • the sustainability of the ingredients used

In order to offer you a range of items we do source some products from overseas manufacturers, but our focus is predominantly on sourcing and stocking locally produced items from local and Australian based suppliers.

Definitely not.

Online Store

Every product we stock in our online store is 100% vegan. In fact many of our products have earned seals of approval from organisations such as the Vegan Society, NATRUE, Certified Cruelty Free, Leaping Bunny and PETA.

Our Physical Stores

Two of our stores have been in business for a long time with their own established product ranges and loyal customer bases. We have been doing a comprehensive review of all the products which came with the shops and have discovered that some products contained beeswax. These products are therefore not vegan, but nothing in-store has been tested on animals. We will be phasing these products out of our range over the next 12 months.

Even though EcoLateral is a 20 year old business and was a pioneer in eco-friendly retailing, we are new owners and as such are the new kids on the block. Therefore are always on the lookout for new and innovative products which help people become more environmentally responsible. If you think your products meet the criteria we have outlined above we’d love to hear from you at:
buying at ecolateralgroup.com.au

We love the media! Spreading the message of environmental responsibility is totally our thing, and we’d love to talk to you. Please send your initial contact to hq at ecolateralgroup.com.au and we can go from there.

If you’re a high profile person spreading the message of environmental responsibility then you are “our people”. We would love to chat about how we could work together. Please send your initial contact to hq at ecolateralgroup.com.au with info on what your ideas are and specifically how you’d like to work with us, as well as direct contact details and links to your social media channels.

Given our values and the nature of our business we have chosen to work with causes that specifically fall in to two categories:

  1. They work towards having a positive effect on the environment
  2. They are community groups local to our stores

If your cause falls within these two areas please email our HQ team at hq at ecolateralgroup.com.au with details of your request and specifically which cause or charity you are raising funds for.

You can read our full returns policy here

You can read our full privacy policy here

You can read about our delivery info here

If you have any questions about any of the above please contact online at ecolateralgroup.com.au

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