Privacy Policy

Your privacy is important to us at Ecolateral. This privacy policy relates to our physical stores and our website.

To better protect your privacy and personal information we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and use. We make the assumption that you agree to this policy by virtue of you using our website in a way that leads to you providing us with your personal information.

Privacy policies are usually long and full of legal jargon. We just wanted to cut all of that back to the basics and spell it out in straight talk.

What we collect and store

The only personal information we collect is that which is necessary to complete your transaction and ensure the best service delivery possible.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this for purposes like showing you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes like:

  • Sending you information about your account and order
  • Responding to your requests, including refunds and complaints
  • Processing payments and preventing fraud
  • Setting up your account for our store
  • Complying with any legal obligations we have, such as calculating taxes
  • Improving our store offerings
  • Sending you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you but will never sell, or rent your personal details to any third party marketing companies for any reason.


We accept payments through PayPal, Stripe, TYRO, Afterpay and Coingate (for cryptocurrency payments). When processing payments, some of your data may be passed to these companies, including information required to process or support the payment, such as the purchase total and billing information.

Please visit the following websites for more details:

A note about abandoned shopping carts

In the event that you do enter personal information on our website, AND you add items to a shopping cart but don’t proceed to purchase them, we may email you with a message to remind you about the items you’ve left. We may offer you a discount coupon to encourage you to complete your purchase. Your personal information will then be held securely in our database. We offer this as a service to you as we understand that sometimes we can have the best intention to complete a purchase but then get distracted … squirrel.

A note about cookies

(and we’re not talking about vegan, gluten free, low sugar ones).

As you browse the Ecolateral website, advertising cookies will be placed on your computer so that we can understand what you are interested in, and what you have look at on our website. Our advertising partners (Google and Facebook) then enable us to present you advertising as you visit Facebook and surf the internet based on your interactions with us. This is a standard marketing technique which results in those ads that seem to magically follow you around the internet and cause you to maybe think that the universe is totally telling to “buy that thing”. Sadly it isn’t a message from the universe but is us reminding you that “the really cool thing you looked at during your last visit is still here and we’d love you to consider buying it from us, a small family owned business instead of the big interstate corporate conglomerate”. Never fear, this marketing technique doesn’t collect personal information (eg name, email, address, or phone) and you can always visit Google’s cookie program, or this link to opt out of other advertising partners’ targeted advertising.

A note about comments and testimonials left on our site

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public and displayed adjacent to your comment.

A note about how long we retain information for

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (eg to purchase an item), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

A note about what rights you hold over your data

If you have an account on this site, or have left comments/testimonials, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

A note about how we protect your data

Our website is protected with an industry leading SSL security certificate issued by AVG and hosted on an industry-leading platform. 

What to do if you have questions or concerns?

Of course if you have any concerns about this policy or simply wish to reach us for any other reason you may do so by using our contact information which you’ll find on our Contact Page or at the bottom of any page of our website.